Customer Relationship Management and its Impact on Improving Service Quality: an Exploratory Study in the Municipality of Dora . Al-Mansour Journal, [S. l.], v. 38, n. 1, p. 109–128, 2023. Disponível em: https://www.journal.muc.edu.iq/journal/article/view/430. Acesso em: 1 oct. 2025.